Returns & Exchanges | Harlem Starlet

Returns & Exchanges



Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do not refund for change of mind so please choose items carefully as all sales are final, unless the item is deemed to have a major fault or defect, in which case it will either be replaced for you, or returned to us for a full refund.

To be eligible for a an exchange for faulty goods or a return, your item must be unused and in the same condition that you received it, unless it was received as damaged in transit (with photo proof provided). It must also be in the original packaging.

Several types of goods are exempt from being returned. Earrings cannot be returned if worn for sanitary reasons. 

Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase. If the item was purchased at a market, the date and time are sufficient so long as we can track these for you.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item with obvious signs of use
* Any item that we deem has been deliberately tampered with, broken or misused or misworn (see our care guide for details on how to care for your items if you are unsure of this)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund shipping for items that are deemed to be broken by the user, misworn or mistreated. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the contact us page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our contact us page. We will provide you with the details for where to return your faulty item.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us via the contact page and we will provide you with the details for where to return your faulty item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if an item is deemed to not be faulty. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All items sent back to us must be sent back using a trackable service, with the tracking number sent to us upon lodgement. We don’t guarantee that we will receive your returned item, and cannot be held responsible for any items that go missing in transit as a result of using a non traceable postal service.